In accordance with The General Data Protection Regulations of 2018, Fresh 5 Ltd are committed to protecting your privacy and promise to collect, process and share your data safely and securely when you do business with us.
Our Privacy Promise
Transparency – We will always tell you what data we’re collecting about you and how we use it. We only share your data with third parties when it is necessary in the planning and deployment of your event. We never sell on your data.
Security – We are committed to following industry best practice in ensuring that your data is held safely and securely.
Control – You have full control over the information we hold about you.
Information we may collect about you and why
Personal information may include some or all of the following:
Your phone number(s)
Your email address(es)
Your Skype address
Your date of birth
Copies of any documents you provide to prove your identity
Other people’s contact details given as points of contact for the Event
Your guests names (for table plans and guest list)
You and your guests dietary requirements and food choices
Details (and copies) of communications between you and Fresh 5 Ltd for the organisation and deployment of your Event
Your payment details to process payment for your Event
Any other required information relating to your event
All of the above information is used in connection with the communication, planning and deployment of your Event. We only take the data we need to effectively execute our services to you.
How long do we keep your information?
We only keep information for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying legal, accounting or reporting requirements. At the end of that period of retention your data will be deleted.
After your event certain data is removed immediately including table plans, guests lists and all information relating to the running of the event that does not specifically relate to your agreement with Fresh 5 Ltd.
In your contract there is an option to ‘opt in’ to future offers and announcements from Fresh 5 Ltd. We hope you will consider joining our mailing list. You can opt out at any time by emailing us to request deletion or by using the ‘unsubscribe’ link in the email sent.
Do we share your data with third parties?
No, we do not share your information with any third party that is not directly involved with the communication, planning and deployment of your event.
All our suppliers are also committed to the security of any shared data and we have assurances of their compliance with GDPR regulations. We request that all data that is shared during the communication, planning and deployment of your event is deleted from their records 7 days after the event. We also have assurances that your data is kept and eventually destroyed in accordance with current best practice security protocols.
As part of our service we like to publish images of the event for the benefit of our customers and clients and also to assist with marketing our business.
It is your choice to opt in to appearing on our social media platforms and/ or our website for promotional purposes. If you agree to this, please tick the box in the contract showing you give your permission for us to use images of you and your event in this way.
You have the right:
To request to see what information we hold about you
To ask for the information that we hold about you to be amended or rectified if it is inaccurate or incomplete
To ask, in certain circumstances, for the data we hold about you to be deleted
To ask, in certain circumstances that certain information will not be processed in a specific way
Our website is SSL certificated in accordance with SHA-2 2048-bit encryption to assure you of security whilst using communication through the website. This is confirmed by the padlock symbol in your browser address bar.
If you have any questions about our policy or wish to exercise your rights, please contact the Data Controller
In order to request a copy of the personal data that Fresh 5 Ltd holds about you, please send your request in writing to the Data Protection Officer at the above address. To enable us to verify your identity and process your request, you might be required to include some or all of the following information and documentation with your request:
– your full name
– your address
– your email address
– a description of the data that you are requesting, including a date range
– a copy of your current and valid photo ID
– the date of the request.
If you are unhappy with our processing of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with any problems you may have before you approach the ICO, so please contact the Data Protection Officer by email in the first instance.